We are located in the Student Services Building Room 113
Our Office Hours are:
| Monday | Tuesday | Wednesday | Thursday | Friday |
|---|---|---|---|---|
| 8:00 am – 5:00 pm | 8:00 am – 5:00 pm | 8:00 am – 5:00 pm | 8:00 am – 5:00 pm | 8:00 am – 5:00 pm |
Email us your questions at stuaccounts@sunybroome.edu. Please include your full name and your SUNY Broome Id in your message.
Call Us at 607-778-5230 option 8. (If calling After Hours, please choose option 9)
Your account information is available 24/7 onMyCollege
The Student Accounts Office will assist you through financial issues related to residency status, tuition, fees, financial aid disbursem*nts or loan disbursem*nts. If you have any questions regarding your tuition bill and related charges, please contact Student Accounts and we will do our best to clarify them.
In the interest of protecting your privacy (and under federal law), we will ask for picture identification whenever we are answering a question about or imparting personal financial information contained on your account.
Payment Due Dates
Tuition and fees are payable at the Student Accounts Office according to a payment schedule released by the College for each semester published in the student portal. The College cancels schedules for non-payment prior to the Fall, Spring, Summer and Winter semesters. Students should not rely on their schedule being cancelled for non-payment if they have had a change in plans and will not be attending. Students must officially drop their course(s) prior to the start of the semester in order to avoid financial liability.
Fall 2023 Bills Due Date: by 4:00 pm on Wednesday, August 9, 2023
Winter 2024 Bills Due Date: December 20, 2023
Spring 2024 Bills Due Date: January 17, 2024
Students using VA Chapter 31 or Chapter 33 benefits: Please review Section 103/38USC3679(e) – VA Pending Payment Compliance.
SUNY Broome offers a convenient payment plan to help pay your bill.
Detailed information can be found atmycollegepaymentplan.
Account Information
Your account information is available 24/7 in your MyCollege portal (select “My Account Banner” or “View My Bill”.)
Financial Aid Disbursem*nt
Financial Aid refunds will be released by approximately the end of week 6 of the semester assuming you have been attending classes. Please note that New York State Tuition Assistance is not available until after certification and 10 week attendance.
Following Financial Aid’s completion of the disbursem*nt process, Student Accounts reviews students for credit balances and enters refunds where applicable. The refunds are processed weekly in compliance with 34 CFR 668.164 (e)(1).
Book Vouchers
For the Fall and Spring semesters, an electronic voucher will be available at the college bookstore. In compliance with Federal guidance book voucher amounts are based on cost of attendance and PELL and loan funds available after tuition and fees, and housing and meal plan if applicable, are paid.
Electronic Refund Delivery
SUNY Broome delivers your refund with BankMobile Disbursem*nts, a technology solution, powered by BMTX, Inc. Visit BankMobile Refund Choices.
To view our contract, visit Broome Community College Client Contracts & Profile.
BankMobile and SUNY Broome Community College comply with the U.S.Department of Education’s Cash Management regulations. Find out more information about our partnership with BankMobile.
Student Accounts FAQ
What does the Student Accounts Office do?
The student Accounts Office is responsible for Tuition Bills, payment of tuition bills, residency certificates, financial aid disbursem*nts, refunds, and the collection of delinquent accounts.
How do I view my bill online?
- Log into MyCollege
- Select ‘Student Finances’
- Click “Launch Student Account Summary”
Why do I have to turn in a residency certificate?
SUNY Broome (and all other NYS Community Colleges) is a county sponsored institution (NYS Education Law Article 126).This means that the cost of your education is funded in three parts:
- Tuition paid by the student
- State Aid
- County Sponsorship
The certificate of residency is the method established by New York State for the college to bill counties. Think of the certificate like a coupon. Without the certificate you pay more in tuition but you save when you turn it in!
Without a certificate the county will not pay its portion of your education costs and it remains your financial responsibility. While there are other documents that demonstrate you are a resident, the certificate is the ONLY document that will permit you to benefit from in state tuition rates.
Find out more information about residency requirements, as well as applications and instructions for specific counties.
Do I have to submit a residency certificate every semester?
Typically a certificate is required once each academic year. So if you submit a certificate for the fall semester you will not be required to submit one until the following fall. Sometimes a county will issue a certificate for one semester only. Each county handles certificates in its own way so if you are in doubt it is best to ask.
If I drop classes will I still receive financial aid?
Dropping classes or not attending classes will impact your financial aid. You should consult your advisor and/or financial aid if you are considering dropping a class.
Why didn’t I get all my money back when I dropped my classes?
A full refund is available only before the start of the semester. You can drop your classes online BEFORE the semester begins. Once the semester starts, to be eligible for a refund you must officially withdraw from your classes. This means completing a written withdrawal in the Registrar’s Office. After the semester begins, fees are no longer refundable and tuition is refunded according to the NYS Community College Refund policy.
If a student doesn’t attend 1 class, why do they still owe?
Non-attendance does not alleviate your financial obligation. You must officially withdraw from classes PRIOR to the start of the semester in order to avoid owing money to the College.
I have a balance and I don’t know why. What should I do?
If you have a balance, communication is the best plan! Contact the Student Accounts Office to review your account and set up a payment plan. When students fail to contact us and work out a payment arrangement the account is referred to an outside collection agency and collection costs are incurred.
Why can’t Student Accounts give everyone/anyone info on the phone/or in person without ID, even if they have the student’s social security number?
Federal Privacy Laws prevent us from sharing detailed information when we cannot document that we are speaking to the student.
Customer Service Comments
Comment Form
