Intoxalock Service Center (2024)

FAQs

How many times can I fail my Intoxalock? ›

So how many interlock violations can you have in California? The state's regulations on IID usage are very strict. Your vehicle may be locked out after one failed interlock test. This means you will be unable to start your vehicle for a period of time.

This simply means there was a problem with the test. Perhaps you didn't blow into the device correctly. No worries. There are no penalties for this error code.

To speak to a representative, call 844-535-0260. Or fill out a contact form and one of our dedicated customer service representatives will respond to you.

Calibrations are required by the state, not the interlock provider, so failure to comply may result in penalties from your state. If you do miss an appointment, reschedule as soon as possible to avoid becoming out of compliance and to keep your vehicle on the road.

02. Any sample over the limit results in a failed sample and a violation. The car won't start, and the driver will have to wait until their BrAC limit is under the legal threshold.

If you fail a second time, the period you have to wait before trying again will be longer. In many states, the third attempt is your last chance. Pass the test and you can start the vehicle. Fail the breath test, and the device will lock you out permanently.

If you blow into the device and provide a sample with a breath alcohol concentration (BrAC) above what's allowed in your state, it will be read as failed and you won't be able to start your car. Depending upon your state's laws, you may need to provide a sample within the legal limit to start the car again.

What Happens if You Fail an Interlock Test? You need to keep your BAC below 0.02% to pass the initial breath test. If you fail a breathalyzer in your car, your vehicle will not turn on and you'll have to wait sometime before you can take the test again.

False positives have occurred due to baked goods, protein bars containing sugar alcohol, cinnamon, mouthwash, and cigarette smoke. These substances may appear as alcohol to some interlock devices.

Yes, pass or fail, your sample is recorded and you're responsible for every sample provided. The consequences for a failed breath sample vary by state, and your state specialist can help guide you through your ignition interlock devices state requirements so you know what to do to avoid a failed sample.

Does Intoxalock record audio? ›

Never fear. Your Ignition Interlock is not secretly watching and listening to you. In all seriousness, your device will not record you, ever. Its purpose is to be in your vehicle and take your breath test samples to prove your compliance with your court or state requirements.

Your vehicle batter must remain charged at all times to accommodate your Intoxalock. If you don't drive regularly, it is critical that you start your vehicle at least four (4) separate days per week for at least five (5) minutes each to allow the battery to remain charged.

Each time a vehicle is started, turned off or a rolling retest sample is requested, a GPS location is captured and recorded. Intoxalock eLERT offers 35 different security tests, including power interruption monitoring, vehicle motion sensors, camera movement detection and breath temperature testing.

In California, Ignition Interlock Devices are specifically calibrated to prevent a driver from operating a motor vehicle with a blood/alcohol concentration of . 029% or greater.

Every state requires these retests at least once an hour, but you could experience them every five minutes, depending on state laws. If you have questions about how to use your device or your state's laws, please contact one of our state specialists who can guide you through the answers at 844-632-6677.

If you take the test in 5 minutes and your BAC is still above the limit of . 025, the next lockout period will be 30 minutes. Each subsequent lockout will also be 30 minutes. In addition to the startup test, you are required in all states to submit to random rolling retests.

All ignition interlocks collect a wide range of data, regardless of whether they have GPS: Records every breath sample provided, including breath alcohol concentration. Car location. Calibrations and missed calibrations.

In the state of California, you are allowed five violations within a service period before your violation will result in a violation lockout.