Best Western Charleston Reviews: 103 Verified Reviews Latest 2024 | Trip.com (2024)

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Verified reviews

Great Stay. Location wise, mostly walking distance around downtown even capitol market. Very convenient. Cleanliness is good. Wifi is good. Many commented about hot water unavailable. But its alright. Its warm water. Good enough to have refreshing shower during winter. Breakfast, basic American Breakfast which is fine for what price we pay.

The overall experience was great. The hotel was mostly clean. The air conditioning in our room was in working order however it was busted up some. The bathroom however left much to be desired. It looked like an old hotel had a slum-lord special. The bath tub was cracked in a few places and the toilet didn't have a seat that fit, it only covered half of the toilet. It also had a 6 inch shelf sticking out from behind it that made it uncomfortable. I would stay here again just because it's in such close proximity to Women's and Children's and its fairly clean other than the bathrooms ran down looking.

Good location, good front desk service, clean rooms, lacked hot water in shower, very unreliable wifi service, could not get internet on 6th floor.

The hotel staff was wonderful.My room had paint peeling from the wall in the bathroom but otherwise was clean.DO NOT stay in a room on the side of the postal service. I was awake from 2 am on with them loading the trucks and holloring.

Let’s start with the elevator was absolutely disgusting it had spilled sticky stuff on the floor didn’t look like it had been cleaned in years. Out bathroom walls were falling off maybe a previous water leak that never got fixed. The counter had stuff on it. Shower rack was hanging on by a thread. Not impressed at all.

The staff was extremely friendly and offered great advise and listened and took immediate action if I had any questions, the rooms were extremely large and clean and offered a microwave and refregerator and the daily breakfast was so good with both hot and cold foods and great variety

Pool gym and elevator out of order The area surrounding the hotel is a bit rundown The parking lot is opened to the surrounding area

First off I want to thank the front desk lady last night for her help and her contacting her GM to help the situation we were in. You are the reason we most definitely will be coming back for a weekend stay in the near future. The service is excellent. The bed was so comfortable and the pillows as well. The bathroom was very clean. The view out the window of the city was good as well. I highly recommend this place. My one and only complaint is breakfast the eggs were cold and the sausage was a bit rubbery. Lastly no cream cheese for the bagels and no fresh fruit. I have been to other Best Westerns and breakfast at the other ones were better. Just need to step it up a small notch. Other than that it was great

Bathtub very slippery, refrigerator made noise all night along with sound of frequent toilet flushing which seemed to be needing repair. Nobody was at front desk for checkout.

Nice place. Great location. There were a few flaws, such as with the toilet and some water temperature inconsistency. But an amazing value overall.

Clean helpful staff delicious breakfast and right there near everything u need

Toilet was too low and wish the coffee pots were better. Bed was super comfortable and room was very clean and presentable.

The property need attention bad. The elevators where out and dirty and out dated. My door to mybroom wouldnt lock. Over all place needs some attention.

Hotel room was very clean and very up to date furniture. Very impressed with the quality and cleanliness of the room and the easy accessibility to downtown Charleston and the surrounding attractions. Very easy to get to getting off of the highway. Very good breakfast in the morning. Nice hot water in the shower. If I ever go back to Charleston I’ll be staying here again. Got a courtesy call from the front desk a short time after check in to make sure the room was suitable and up to standard. Very well done.

The personnel were so friendly and so helpful that it made our visit a joy.